When using biometric products or authentication devices, technical support becomes essential. If you use Mantra devices, knowing the Mantra customer care number can help you solve many issues quickly. This blog will help you understand how to contact Mantra support, what services they offer, and how to make the most of their assistance.
Who Is Mantra Softech?
Mantra Softech is a trusted company in India. It builds biometric products like fingerprint scanners and IRIS devices. Many banks, offices, and government services use these devices. People rely on Mantra because the devices are safe, fast, and accurate.
They have support teams across India. These teams help users install drivers, update software, and troubleshoot problems. Knowing the Mantra customer care number will save you time when you’re stuck.
Read Also: RMGB Balance Check Number: Check Account Balance Easily
Why You Might Need Customer Support
Sometimes, even the best devices may face problems. Mantra products are advanced, but they still need proper setup and maintenance. You might face issues like:
Device not connecting
Software not detecting fingerprint
Aadhaar authentication failing
RMA or warranty claims
Calling the Mantra customer care number ensures you get real help from experts. They guide you step by step to fix your device.
Mantra Customer Care Number Details
Below is the official Mantra customer care number and contact information:
| Department | Contact Number | Timing | |
|---|---|---|---|
| General Support | +91 79 4906 8000 | servico@mantratec.com | 10 AM to 6 PM (IST) |
| Sales Inquiries | +91 79 4906 8001 | sales@mantratec.com | 10 AM to 6 PM (IST) |
| Website | www.mantratec.com | – | 24/7 (online support) |
If your device is under warranty or you’re facing software issues, call the customer care number above. The trained support team will help you with solutions quickly.
Where Is Mantra Located?
Mantra’s main office is in Ahmedabad, Gujarat. But they serve customers across India. You don’t need to go to their office to get help. Just calling the customer care number or sending an email will solve most problems.
They also have other regional support centers. These centers manage local repairs and onsite help. But all of them are connected to the main support system.
What Services Can You Get from Mantra Customer Care?
The Mantra customer care number connects you to various services. These services include help with:
Device installation
Software downloads and SDK setup
Troubleshooting device errors
RMA/warranty and replacement
Aadhaar and UIDAI integration support
The team can also help check if your product is original or not. Just give them your device serial number over the phone.
Common Products That Need Support
Mantra offers several biometric and RFID devices. These are the ones most users ask about when they call the customer care number:
| Product Name | Type | Common Support Issues |
|---|---|---|
| MFS100 | Fingerprint scanner | Driver not detected, software errors |
| MIS100 | IRIS scanner | Capture failure, UIDAI rejection |
| MORPHS | Face Recognition | Camera not recognized |
| MFSTAB | Biometric Tablet | Network or software crash |
| RD Service | Software | Not updating, certificate expired |
Most of these issues can be fixed over the phone or email. The team may also provide remote support to guide you through the steps.
How to Reach Support Online
Besides calling the customer care number, you can also use their online portal. The website has many helpful tools. You can:
Download drivers
Register your device for warranty
Raise an RMA request
Check product manuals
The website is easy to use. You just select your product, and it shows all related software and FAQs. If you still face issues, call the Mantra customer care number for direct help.
Tips Before Calling Mantra Customer Support
Before you call the Mantra customer care number, follow these simple steps. It will help speed up the process.
Check device serial number: Usually written at the back of the device.
Connect to a computer: See if it is detected by the system.
Note the error: Write down any error message or issue.
Update your software: Sometimes a simple update solves the problem.
Once you call, explain your issue clearly. The support team will use this info to help faster.
Is the Support Free?
Yes, support is free for products under warranty. Even if your device is out of warranty, the team may help you. For serious repairs, they will tell you the cost. But calling the Mantra customer care number and asking for help is always free.
They may charge if you need replacement parts or onsite service. But simple fixes, software issues, and configuration help are usually free.
Read Also: Aadhar Se Bank Balance Check: A Simple Guide for Everyone
Support Availability and Language Help
Mantra’s support works from Monday to Saturday, 10 AM to 6 PM IST. They do not offer 24/7 support yet. So make sure you call during working hours.
Their support team speaks Hindi and English, so most users can easily understand them. If you’re in a different region, email support might be better. You can write in your local language and get help by reply.
Customer Experience and Reviews
Most users say the Mantra customer care number is useful. They report that support is quick and to the point. Even if they can’t fix it on the phone, they guide you on the next steps.
Some users mention delays during peak hours. So it’s better to call early in the day or mid-week. For less urgent issues, email works better.
RMA and Warranty Process
If your device has a hardware fault, you can send it for repair. The Mantra customer care number team will help you start the RMA process. They will:
Verify your device warranty
Provide a form and instructions
Ask you to ship the device
After the repair, they return the fixed or replaced device to you. This usually takes a few days depending on your location.
Here’s a quick guide:
| Step | Description |
|---|---|
| Call Support | Dial the Mantra customer care number |
| Get RMA Form | Receive form via email or online |
| Ship Device | Send to given service address |
| Get Back Device | Repaired or replaced within a few days |
Avoid Fake Support Numbers
Always use the official Mantra customer care number. Many fake websites post wrong numbers to scam people. To stay safe:
Visit only www.mantratec.com
Don’t share OTP or passwords
Don’t pay without proper invoice
If someone asks for payment over WhatsApp or personal accounts, it is a red flag. Always verify with the official support team.
Conclusion
The Mantra customer care number is your direct line to solving device problems. Whether it’s software trouble, Aadhaar issues, or hardware errors, the team is ready to help. Their fast support and expert knowledge make them a trusted name in biometric services.
Save the number +91 79 4906 8000 in your phone today. It could save your time when your device doesn’t work. Also, explore their website to find drivers, manuals, and FAQs.
If you’re a regular user of Mantra devices, stay updated with their latest software. And whenever in doubt, remember the Mantra customer care number is just a call away.
